Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
There are certain situations where refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 4 business amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com for futher instructions.
Shipping is currently available only in Australia.
All orders will be dispatched within 2 business days of receiving the order and will be sent via Australia Post.
VIC - 2 Days
NSW - 2 Days
SA - 3 Days
QLD - 4 Days
WA/NT - 4 Days
Please allow longer if you live in regional or remote areas and if there is public holidays in shipping period.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.